If a potential buyer expresses concern about possible mold in a property, what is the best action for the agent to take?

Referring the buyers to a qualified mold professional is the most appropriate action for the agent to take when a potential buyer expresses concerns about mold in a property. This approach provides the buyer with expert guidance and the assurance needed to address their concerns seriously and accurately. Mold issues can range from minor to severe, and only a qualified professional can properly assess the situation, identify any health risks, and suggest an appropriate remediation plan if necessary.

This referral not only protects the buyer, ensuring they have access to necessary expertise, but it also protects the agent from liability by ensuring that the concerns are addressed by someone who is knowledgeable in mold assessment and remediation. It's important for agents to adhere to their ethical duties and provide clients with accurate, professional advice rather than attempting to tackle the issue themselves or downplaying the situation.