The CE Shop National Practice Exam

When an agent finds themselves in a situation where there is a conflict between obeying the client’s wishes and exercising reasonable skill and care, discussing the situation with the client is the most appropriate course of action. This approach fosters open communication and allows the agent to explain the implications of the client’s wishes, ensuring that the client is fully informed about potential risks or consequences of their requests.

By engaging in a dialogue, the agent can clarify what adhering to the client’s wishes might entail and negotiate a solution that satisfies both the agent's professional obligations and the client’s desires. This process not only helps in building trust but also adheres to the ethical obligation of providing competent service while keeping the client’s interests in mind. It is essential for agents to act in their clients' best interests, and sometimes that requires explaining why certain choices might not be advisable.

This interaction can help in reaching a consensus about the best course of action, allowing the agent to maintain professionalism while supporting the client's needs.